Phone Interview

If you've made it to the phone interview, then congrats!! This is the final step before finding out if you're hired or not!  The phone interview can be really nerve racking, but it can also be a lot of fun!  Just stay positive, smile, and be yourself!! :)

Some tips I have are -
1) SMILE!!!!! If you're looking up tips from a bunch of other sites like I did before my interview, then you've seen this tip in every single one of them.  But it's crucial!

2) Do your interview in front of a mirror.  As you're talking to your interviewer you'll be almost forced to smile if you're watching yourself.

3) Enjoy the moment!  You're talking to a Disney recruiter!  How many people get to do that??

4) If you mess up or say something you didn't mean to, laugh it off!  Laughing will show that you're easy going and fun to be around.

5) Be yourself!!!

6) Practice a little! :)  I helped myself get over nerves, get some practicing in, and get into being myself and not a nervous wreck by calling my mother an hour before my scheduled interview and going over some interview questions.  By doing this I could practice all of the tips I gave above and also got insights from my mother.  She pointed out some things that would sound good, or fixed some mistakes I would have made.  Parents or other adults are awesome resources because they've been through job interviews before.  They know their stuff.

7) As you start the interview the person that you're talking to is going to tell you their name. Say it back to them immediately like "Hi Emily, how's your day going?" or something along those lines.  This shows that you're paying attention.  Also, write down their name!!! Or if you're good at remembering, good for you!  When you're saying goodbye and thanking them for their time, use their name again.  (However, this step isn't crucial, it just adds a nice touch. I saw this tip in my research, told myself I'd write down the name, then totally forgot at the end.  I was still hired :) )

8) Before you get into the interview, have a question or two that you can ask your person.  Some things you might ask are "How did you get your start with Disney?" "How big of a difference does it make if I have my own car or if I use the provided transportation?"  Just have a question that you're genuinely curious about.  They're going to give you the chance to ask questions at the end, so use it!  It shows that you're interested

Now, I did a ton of research before my interview.  I looked up tips and also questions that might be asked.  The list I'm giving now was the BEST list ever!  My interviewer asked these questions and, because I had seen them before, practiced them with my mother, and knew exactly how I'd answer, I was confident in how I said my answers.  Granted, there was one question I hadn't practiced, but I was still able to answer it well.
The list...

General
Why do you want to work for Disney/do the DCP? **almost always asked
How do you deal with repetitive work days? **frequently asked
Do you have any experience speaking in front of large groups of people?
How do you feel about having roommates and living away from home?
Do you think any of your past jobs will help in any of your top 3 choices?
Why do you think you are qualified for your top role?
Are you comfortable handling money?
Are you familiar with the Disney Look? **always asked
Do you have any tattoos or body modifications? *always asked DO NOT LIE
Are you familiar with the Disney parks and resorts?
What does Disney mean to you?
How will the CP help you professionally?
What are you most looking forward to in the DCP?
What makes you a good candidate for the DCP?
What do you plan to do after college?
What can you offer to the Disney company?
What are 3 positive qualities about yourself?
Describe a situation where you have had to work with a difficult person, boss, or teacher **frequently asked
What Disney character are you most like?
What is your favorite memory of Disney?
Do you mind working outside in the Florida heat and in the rain? **frequently asked
Would you rather work alone or in a group setting?
How would you help a guest who speaks little or no English?
Tell me about some jobs you have previously held.
Tell me about a time you made a guest or customer happy at a previous job. **frequently asked
How would you handle a roommate disagreement?
How would a previous manager describe you?
Do you mind working mornings, evenings, overnight, weekends, and holidays?**frequently asked
Do you prefer a fast paced or slow paced work environment? **frequently asked
Can you stand for hours at a time outside?
Do you prefer indoor or outdoor environment?
What are three negative qualities about yourself?
What is your favorite Disney (movie, ride, park, character), and why?
What are your top 3 roles? **always asked
How would you handle an emergency?
Are you open to the QSFB or Custodial roles? **frequently asked
Why are these your top role choices?

Role Specific:

BBB
Do you have any salon experience?
Do you have any childcare experience?
How would you react if a little girl was shy or scared? **frequently asked

Costuming
Are you comfortable operating an advanced costume checkout computer?
Are you willing and able to carry heavy (up to 50lbs+) costumes to different locations?
Would you be comfortable working independently?
How do you feel about working "backstage" with minimal guest contact?
Are you willing to operate basic laundry equipment?

Housekeeping
Are you comfortable working with cleaning chemicals?
How do you feel about working in a quest's room while they are not there?
Are you able to work independently with little to no guest contact?

Lifeguard
Are you comfortable working for long periods of time in the Florida heat?
Are you willing to work in another role during off-peak seasons?
Are you comfortable with spending long periods of time standing in water?
What would you do in the event of a guest injury or illness?
Do you believe you are able to pass the swim test?

Custodial
Are you comfortable with emptying trashcans (which may include shooing bees or flies) and lifting heavy garbage bags?
Are you willing to bus tables in restaurants and outdoors?
Are you comfortable working for long periods of time outside in the heat, rain, or cold?

Main Entrance
Are you comfortable delivering long speeches on a microphone?
How would you make a guest feel special as they enter a park? **frequently asked
Are you willing to drive a large parking tram?
Are you willing to help with crowd control during parades and park openings?

Merchandise
Are you comfortable with handling cash? **frequently asked
What would you do if a guest was looking for a specific item, but you are out or don't sell this item? **frequently asked
Are you comfortable suggesting items to guests based on first impressions?
Are you willing to work independently outdoors at a cart?

Photopass
Are you comfortable with operating digital cameras?
How do you feel about achieving monthly sales goals and suggesting products?
Are you comfortable working in several different parks, potentially all in the same week?
How do you feel about a guest refusing a picture?

QSFB
Are you comfortable preparing simple food items, which may include using a fryer, grill, or other cooking equipment?
Would you be willing to wash dishes or bus tables?
Are you comfortable selling alcohol?
Are you able to multitask?
Are you comfortable handling cash and using a cash register?
How do you feel about working independently at a food cart?

FSFB
Are you comfortable handling cash and using a register?
Are you willing to spend long periods of time rolling silverware, and folding napkins?
Have you ever managed a seating chart, or are you willing to learn?
What would you tell a guest if they wanted to eat at the restaurant, but there are no tables available for several hours?

Recreation
Are you willing to train with watercraft, arcades, and other recreational facilities?
Do you believe you will be able to pass the swim test?
Are you willing to work in another role during the off-seasons?
How do you feel about working for long periods of time outdoors and around water?

Transportation
Do you have a valid driver's license?
Are you comfortable memorizing and delivering long speeches?
Are you comfortable talking to other CM via radio?
Are you willing to help with crowd control during parades?
How do you feel about driving large vehicles (such as monorail or bus) filled with guests?

Vacation Planner
What do you think the duties of a vacation planner are? **frequently asked
Are you comfortable handling large amounts of money and achieving monthly sales goals? **frequently asked
How do you feel about working with multiple parks, potentially all four in a week?
Are you willing to help with crowd control during parades?
Are you comfortable working with a computerized ticket system offering over 128 different ticket combinations?
How do you work while under pressure?

Character Attendant
How would you react if a child was being violent with a character?
What does character integrity mean to you? **frequently asked
What would you tell guests if you had to turn them away because a line is closing for the day?
What would you do if a child was afraid of a character?
What would you say if someone asked why the fur character doesn't talk? **frequently asked
How would you say (mickey, Cinderella, Ariel, Donald, Beast) has to leave?

Attractions
What would you do if a child wants to ride space mountain, but is too short? **frequently asked
What would you do if a guest wanted to get on an attraction but it was out of service?
How would you feel about operating a ride?
Would you be willing to help with crowd control during a parade?
Are you comfortable talking in front of large groups of people?
Can you memorize and remember long speeches? **frequently asked
What would you do if you messed up your spiel?

Bell Services
Are you willing and able to carry heavy (up to 50lbs) luggage (including overhead)?
Are you comfortable talking to guests on the phone?
Are you comfortable being the first CM that a guest interacts with on their vacation?

Hospitality
What would you do if a guest wanted a specific type of room and there were none available?
How do you feel about being trained on a computer system?
How would you make a guest feel special as they are beginning their vacation?
Are you comfortable talking to guests on the phone?
Are you comfortable handling large amounts of cash?

Concierge
What do you think the duties of a concierge are? **frequently asked
Do you have any experience handling cash, including foreign currency, and travelers checks?
How do you feel about being trained on a computer system?
What do you expect when you stay at a Disney Resort? **frequently asked

As always, comment below with any and all questions! I'd love to help in any way :)

Good luck!!dently asked